Refund policy

Return Policy

We accept returns within 30 days of delivery. To be eligible for a return, the item must be in the same condition you received it—unopened, unused, and in its original packaging. For used vinyl, returns are accepted only if the item was misgraded, damaged in transit, or not as described.

To start a return, email us at powerplantrecordings@gmail.com. Once approved, we’ll send return instructions and a prepaid shipping label. Returns sent without prior approval will not be accepted.

Return Address:
Power Plant Records
73 Via Pico Plaza
San Clemente, CA 92672

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us right away if anything is damaged, defective, or incorrect. We’ll work quickly to make it right.

Non-Returnable Items

We do not accept returns on:

• Gift cards

• Sale items

• Custom orders or special requests

Exchanges

If you'd like a different item, we recommend placing a new order after your return is accepted.

EU Customers

If you're in the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in its original condition, with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of approval. If approved, a refund will be issued to your original payment method within 10 business days. Please allow extra time for your bank or credit card company to process it.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, email us at powerplantrecordings@gmail.com.