Refund policy

Refund Policy – Power Plant Records

New vinyl
Unopened new records in their original shrink wrap can be returned within 30 days of delivery for a refund. Opened records can't be returned unless they're defective.

Damaged or defective records
If your record arrives damaged, warped, or has a manufacturing defect, contact us within 14 days of delivery with your order number and a photo. We'll send a replacement of the same title if available, or a full refund including shipping.

Used records
Used records are graded carefully and are final sale. If a used record doesn't match its listed condition, contact us within 14 days of delivery and we'll make it right.

How to start a return
Email powerplantrecordings@gmail.com with your order number. We'll reply with return instructions. Please don't send items back without contacting us first. Return shipping on unopened, non-defective items is paid by the customer, and original shipping charges are non-refundable.

Refunds
Approved refunds go back to your original payment method within 5–10 business days after we receive and check the return.

Local pickup orders
In-store purchases and local pickups can be returned at the shop under the same rules.

Questions? Email powerplantrecordings@gmail.com or visit us at 73 Via Pico Plaza, San Clemente, CA 92672.